Zenerx Privacy Policy
Everest Nutrition will never give, lease, or sell your personal
information under any circumstances.
Everest Nutrition is a licensee of the TRUSTe
Privacy Program. TRUSTe is an independent, non-profit organization
whose mission is to enable individuals and organizations to
establish trusting relationships based on respect for personal
identity and information by promoting the use of fair information
practices. This privacy statement covers the
Everest Nutrition Corporation and
Zenerx web sites. Because this web site wants to demonstrate
its commitment to users’ privacy, it has agreed to disclose its
information practices, and have its privacy practices reviewed for
compliance by TRUSTe. By displaying the TRUSTe trustmark,
Everest Nutrition and
Zenerx have agreed to notify users of:
1. What personally identifiable information Everest Nutrition
collects.
2. What personally identifiable information third parties
collect through the web site.
3. What organization collects the information.
4. How Everest Nutrition uses this information.
5. With whom Everest Nutrition may share user information.
6. What choices are available to users regarding collection,
use and distribution of said information.
7. What measures Everest Nutrition takes to protect the
information under its control.
8. How users can correct any inaccuracies in the information.
If you have questions
or concerns regarding this statement, you should email us at our Zenerx and Everest Nutrition Customer Care department. If you do not
receive acknowledgment of your inquiry, or if your inquiry is not
satisfactorily addressed, you should contact TRUSTe through the
TRUSTe Watchdog Dispute Resolution Process. TRUSTe
will serve as a liaison with the Web site to resolve your concerns.
Registration
Registration at Zenerx.com is not required.
However, during checkout you will be required to provide contact
information (such as name, email address, billing and shipping
address). We use your information to send you an order confirmation
and shipping notification for your order.
Everest Nutrition is the sole owner of the
information collected on Zenerx.com. Everest Nutrition collects
personally identifiable information from our users during check out.
Orders
If you purchase a product from us, we request
certain personally identifiable information from you on our order
form. You must provide contact information (such as name, email, and
shipping address) and financial information (such as credit card
number, expiration date). We use this information for billing
purposes and to fill orders. If we have trouble processing an
order, we will use this information to contact you.
Customer Service
Based upon the personally identifiable
information you provide us, we will send you information regarding
your order, shipment status and reorder promotions. We will also
communicate with you in response to your inquiries, to provide the
services you request. We will communicate with you by email or
telephone, in accordance with your wishes.
Special Offers and Updates
We will occasionally send you information on
products, services, special deals, promotions. Out of respect for
your privacy, we present the option not to receive these types of
communications. Please see the "Opt-out."
Newsletters
If you wish to subscribe to our newsletter(s),
we will use your name and email address to send the newsletter to
you. Out of respect for your privacy, we provide you a way to
unsubscribe. Please see the "Opt-out" section.
Personally identifiable information
We do not share personally identifiable
information with third parties in ways other than those disclosed within
this privacy statement.
Tell A Friend Service
If you choose to use
our referral service to tell a friend about our affiliate program,
we will ask you for your friend’s name and email address. We will
automatically send your friend a one-time email inviting him or her
to visit the site. Everest Nutrition does not store this
information for the sole purpose of sending this one-time email.
Your friend may
contact us at Zenerx Customer Care to request that we remove
this information from our database.
Agents
We use an outside shipping company (USPS, for example)
to deliver orders, a credit card processing company to bill you for
goods and services, and a 3rd party shopping cart
(Marketers Choice) to process and store all orders, including
personal identifiable information. These companies do not share or
use personally identifiable information for any other purposes, and
are prohibited from using your personally identifiable information
for any other purposes.
Everest Nutrition’s order pages are hosted by
Marketers Choice and co-branded with Everest Nutrition. Marketer’s
Choice process and stores orders on Everest Nutrition’s behalf and
are prohibited from using your personally identifiable information
for any other purposes.
Legal Disclaimer
We reserve the right to disclose your
personally identifiable information as required by law, and when we
believe that disclosure is necessary to protect our rights and/or to
comply with a judicial proceeding, court order, or legal process
served on our Web site.
Log Files
As is true of most Web sites, we gather certain
information automatically and store it in log files. This
information includes Internet Protocol (IP) addresses, browser type,
internet service provider (ISP), referring/exit pages, operating
system, date/time stamp, and clickstream data.
We use this information, which does not
identify individual users, to analyze trends, to administer the
site, to track users' movements around the site, and to gather
demographic information about our user base as a whole.
We do not link this automatically-collected
data to personally identifiable information.
A cookie is a small
text file that is stored on a user’s computer for record-keeping
purposes. We use cookies on this site. We do not link the
information we store in cookies to any personally identifiable
information you submit while on our site.
We use persistent
cookies. A persistent cookie remains on your hard drive for an
extended period of time. You can remove persistent cookies by
following directions provided in your Internet browser’s Help
file.
We set a persistent
cookie to store your shipping address, so you don’t have to enter it
more than once should you shop with us again. Persistent cookies also
enable us to track and target the interests of our users to enhance
the experience on our site.
If you reject
cookies, you may still use our site.
Some of our business
partners (e.g. Share A Sale, Kowabunga Technologies) use cookies on
our site. We have no access to, or control over, these cookies.
This privacy
statement covers the use of cookies by Everest Nutrition and
Zenerx.com only, and does not cover the use of cookies by any
advertisers.
Links to Other Sites
This Web site contains links to other sites
that are not owned or controlled by Everest Nutrition. Please be
aware that Everest Nutrition is not responsible for the
privacy practices of these sites.
We encourage you to be aware when you leave our
site and to read the privacy statements of each and every Web site
that collects personally identifiable information.
This privacy statement applies only to
information collected by this Web site.
Security
The security of your personal information is
important to us. When you enter sensitive information (such as
credit card numbers) on our order forms, we encrypt that information
using secure socket layer technology (SSL) before being sent over
the Internet, We use SSL technology to prevent your information from
being stolen or intercepted while being transferred to us. Your
credit card information is always stored in encrypted form in a
restricted-access database.
Access to Personally Identifiable
Information
If your personally identifiable information
changes, or if you no longer desire our products, you may correct,
update, delete or deactivate it by emailing Zenerx Customer Support or by contacting us by telephone or snail
mail at the address listed below.
Everest Nutrition
501 Silverside Rd, Suite 105
Wilmington, DE, 19809
1-800-621-6147
Testimonials
We post customer
testimonials on our web site which may contain personally
identifiable information such as the customer's name. We obtain
the customer's consent prior to posting the testimonial to post
their name along with their testimonial.
Opt-Out
We provide you the
opportunity to ‘opt-out’ of having your personally identifiable
information used for certain purposes when we ask for this
information. For example, if you purchase a product, but do not wish
to receive any additional marketing material from us, you can
indicate your preference by sending an email to
Zenerx Customer Support.
If you no longer wish
to receive our newsletter and promotional communications, you may
opt-out by following the instructions included in
each newsletter or communication, or by emailing us at
Zenerx Customer Care or you
may contact us at the following address.
Everest Nutrition
501 Silverside Rd,
Suite 105
Wilmington, DE,
USA
19809
Business Transitions
In the event Everest Nutrition goes through a
business transition, such as a merger, acquisition by another
company, or sale of all or a portion of its assets, your personally
identifiable information will likely be among the assets
transferred. You will be notified via notice on our Web site for 30
days of any such change in ownership or control of your personal
information.
Changes in this Privacy Statement
If we decide to change our privacy policy, we
will post those changes to this privacy statement, on the Zenerx homepage, and
locations we deem appropriate so that you are aware of what
information we collect, how we use it, and under what circumstances,
if any, we disclose it.
We reserve the right to modify this privacy
statement at any time, so please review it frequently. If we make
material changes to this policy, we will notify you here, by email,
or by means of a notice on our home page.
Contact Us
If you have any questions or suggestions
regarding our privacy policy, please contact us at:
Everest Nutrition
501 Silverside Rd, Suite 105
Wilmington, DE,
USA
19809
Last
Updated on 3/1/2007
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